FAQ
Frequently Asked Questions
FAQ
Inquiry & Booking Process
You don’t need to place an order online. Simply fill in your name, email, group size, and preferred date on the tour page. We’ll get back to you shortly via email to assist with the booking.
We will contact you via email or phone within 24 hours to confirm the tour details and answer any questions.
Of course. You can also reach us directly via email, phone, or WhatsApp at the bottom of the page.
FAQ
Tour Information
The price shown typically includes transportation, guide, and entrance fees as listed. Any optional upgrades or personal expenses will be explained during our communication.
Yes, we offer customized tours. Please mention your preferences in the message, or contact us directly to discuss a personalized itinerary.
FAQ
Privacy & Data Use
Your information is used solely for communication regarding your trip. We do not share, sell, or use it for marketing. See our Privacy Policy for more details.
No. We will only contact you regarding your tour inquiry. You can ask us to stop at any time.
FAQ
Payment & Contract
Once you confirm the tour, we’ll send a payment link or bank transfer details via email. We accept Alipay, Wechat pay, credit card, PayPal, bank transfer, etc.
Some tours may require a deposit to secure your spot. We’ll explain the terms during our conversation.
FAQ
Cancellation & Changes
Yes. Cancellation policies vary by tour type and timing. We’ll clearly state them in your booking confirmation email.
Please contact us as early as possible. We’ll do our best to adjust based on availability.
FAQ
Language & Communication
We offer support in English and Chinese. If you need assistance in another language, please let us know in your message.
Your booking confirmation email will include an emergency contact number and WhatsApp. We offer round-the-clock support during your trip.
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